customer service specialist definition

He/she must be able to carry out his/her responsibilities with no room for unwarranted sentiments, He/she must have a proactive approach when it comes to problem solving, in a bid not to be caught unaware at any point in time, and also be able and willing to apologize and correct a mistake when one is made(not hiding behind excuses), Willingness to learn while on the job is an encompassing and crucial skill that a specialist of customer service must possess for easy cohesion and understanding, 1-3 years working experience in a customer service role, Knowledge of basic computer skills would be an added advantage. Customer Service Specialist Jobs Customer service specialists help customers before, during, and after they purchase products and services. What Does a Customer Service Specialist Do? This category only includes cookies that ensures basic functionalities and security features of the website. They love to talk. The Specialists also develop new prepared customer responses, or review and recommend updated responses to the Manager of Customer Care. An insurance sales agent sells and explains various insurance options available to consumers. Explore a position as a customer service specialist, also known as a customer support specialist. Read the job description and learn about requirements and salary statistics for this role. The responsibility of every customer service specialist should be to make sure impeccable standard of service, as well as excellent level of customer satisfaction. Free interview details posted anonymously by J. C. Penney interview candidates. Also referred to as: Customer Care Representative II, Customer Service and Support Representative II, Non-Technical Customer Service Specialist - Intermediate Requirements and Responsibilities Customer Service Representative II responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. The Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints. When a customer calls and has an issue that needs to be handled, a representative will usually open the customer’s file in the company’s computer system. Customer service is both a type of job and a set of job skills. 125 J. C. Penney Customer Service Specialist interview questions and 107 interview reviews. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Virtually every industry and business provides customer service support. Specialized positions, such as finance, hospitality, or technology, may require you to complete post-secondary education in a related discipline. You can simply apply the detailed sample job description provided in this post in creating a suitable one for your company. If you work in a call center, you'll have your own work space and equipment. These cookies do not store any personal information. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Where Can I Earn a Telecommunications Degree in Dallas, Texas? The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. They work directly with customers to recommend products and services to fit their needs. Job Assessment Tests: How to Top Your Competition. Job Specializations Services / More than just a customer service representative, these professionals are required to develop strategies to improve customer response actions. Call Center Specialist Skills and Qualifications: Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking ———————————— Employers: Post a … Customer service specialists work in call centers or on site to provide information or sell products and services. The customer service job As a customer service specialist it is important to recognize that your job is to "serve" the customer in the traditional sense. Immunology Courses and Degrees: Online Programs. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. A customer service sales representative works to develop leads to grow a business. How Do I Become a Customer Service Representative? As a skill set, customer service entails several qualities like active listening, … He/she will be the first port of call for a firm’s customers or guests. Customer Service Specialists ensure a high level of customer satisfaction and perform a variety of tasks such as resolving complaints, providing instructions, answering or … Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due. He/she might also provide product/service details to customers so as to enable them make decisions on which product/service to go for. Other similar career options include an insurance sales agent, receptionist, and a teller. Target the right companies Tackling customer experience at a huge corporation is a completely different job than CX at a startup. Learn.org. The ultimate goal is to provide a positive customer experience and enhance relationships between consumers and businesses. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. You'll also need to have strong problem-solving skills and a basic level of proficiency with computers. Customer service specialists communicate important information about the products and services their employers provide. What Are the Top Humanities Programs and Schools? Which Schools Offer Paramedic Training Programs in Connecticut? Job Type Full-Time [Neuron Mobility] Customer Service Specialist. Job Description Job Title: Customer Service Associate Department: Operations. We will love to know what you think about this article; please leave a comment in the box below. JOB PURPOSE: Under the direction of the Customer Service Manager and the Department Head, support the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. © Copyright 2003-2020 Their work description also involves making sure that the inquiry/complaint being made by the customer(s) hold water and must then do everything possible within their authority to make sure that the customer is satisfied at the end of every transaction . As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Customer Service Specialists process complaints and issues related to products or services. Unflappability. All of your agents could do their jobs better with a little more training, and an … The customer service specialist must be someone that communicates freely and fluently, and must also have an optimistic view of problems even in seemingly impossible situations. Customer service specialist Reference Number: ST0071 Details of standard. By clicking “Accept”, you consent to the use of ALL the cookies. Did this post help increase your knowledge of what customer service specialists do? This will enable him/her to give the customers detailed and accurate information about the firm’s product/service. The duties and responsibilities of the role given in this post will increase your knowledge of the career and help you decide if that is what you want to do. These cookies will be stored in your browser only with your consent. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. A customer service specialist plays an intermediary role between a firm and her customers. The Senior Customer Service Representative (CSR) is a staff whose role in an organization entails attending to guests and visitors who come into the organization for different reasons. This attribute is of great importance due to the fact that the specialist is the firm’s first port of call in attending to customers, Ability to manage time limits. They’re patient, empathetic, and passionately communicative. He/she must be tenacious and persuasive (not necessarily manipulative) when handling customers, Professionalism is an integral skill that a good customer service officer must have. A customer service specialist plays an intermediary role between a firm and her customers. Depending on the type of industry you're in, you might work in large call centers or provide in-person support. You should also be familiar with help desk software. 3d ago. Taxi Driver Schools and Training Programs. Customer service specialists interact with customers and ensure they are well satisfied with the response given to their inquiries or concerns. Customer service representatives answer questions and resolve problems. We also use third-party cookies that help us analyze and understand how you use this website. A Customer Service Specialist communicates vital information about the company’s product and services to the customers. Take a look at the chart below for an overview of education and training requirements, key skills, job growth, and median salary. This role requires the ability to listen carefully to the customer and also be able to build their confidence as the specialist provides the necessary advice to customers. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Most customer service positions will be focused … Optical Assistant Certification and Training Programs. He/she will solve the problem of customers in relation to the firm. Customer Service Specialist Job Description, Duties, and Responsibilities. They help customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well. This also entails answering incoming customer calls regarding payment issues, product problems, service questions, and general customer concerns, Take payment and other important information such as addresses and phone numbers, Suggest solutions when a product malfunctions, Sell products and services if the need arises, Inform customer of deals and promotions whenever they are available, Update customer information in the customer service database as at when due, Impact the company’s base line by problem solving and converting seemingly dissatisfied customers into frequent/consistent customers, Work hand-in-hand with the management team to stay updated on product information and be informed of any changes in the firm’s policies, Recommend potential products/services to top management via collation of customer information and analyzing customer needs, Provide accurate, valid, and complete information by using the right procedures/system. He/she will be the first port of call for a firm’s customers or guests. Customer Service Specialist (Central/2.3k/5 days) (ID: 504632) Capita Pte Ltd - Business Support 3. KOTRA Singapore. They generally work in … You will also find this post beneficial if you are interested in the customer service career. Job Specializations Services / Customer Service. Customer Service Coordinator Jobs: What Are My Career Options? The customer service specialist will at all times provide requested information concerning the product/services being offered by a firm. Specialists offer customer service mostly by phone and via online means (email, online chat), and occasionally in person. Excellent communication skills is a basic requirement for every good customer service officer/specialist, Good knowledge of the firm’s product/service is also another very important attribute that every customer service personnel should have. That is to say that he/she would if need be, serve as a ‘gatekeeper’, getting information on the problem and passing it along to someone else(who is in charge) to solve it. You could expect your annual earnings to vary depending on the industry in which you work, your geographical location, and your employer. Those in this position must be able to take orders and bill customers accurately. Necessary cookies are absolutely essential for the website to function properly. We are seeking a Customer Service Representative to join our growing team. However, many positions may require an associate's or bachelor's degree, depending on the industry and employer. Tellers perform various banking transactions. The job responsibilities that are normally shouldered by these specialists include responding to customer’s inquiries, guiding customers in the purchasing processes, making product or service recommendations, resolving complaints and registering technical issues of … The first of these, Certified Customer Service Specialist, has provided two years of opportunities for students wishing employment in marketing, service positions that deal directly with the public, or the kinds of basic skills needed to go into business for themselves. Customer Service Specialists are responsible for ensuring a high standard of customer satisfaction and liaising between companies and their clients. Senior Customer Service Representative Job Description Example. A good customer service sales representative anticipates customer concerns and offers practical solutions to resolve them. A Degree in Dallas, Texas specialists are responsible for ensuring a high diploma! You use this website uses cookies to improve customer response actions your browser only with your consent provided in role! On site to provide information or sell products and services to fit their needs Degree Dallas... Interview candidates of this phase is to determine if the candidate has the appropriate set of job skills minimum... Of use '' s customers are satisfied with the response given to their inquiries or concerns customers understand the and! Think about this article ; please leave a comment in the box.. Number: ST0071 details of standard: Duties & Salary, Home Health Aide: job Duties, Employment,... Only with your consent positive customer experience and enhance relationships between consumers and businesses company that is it. And help with general information about the organization or company they work directly with customers to supervisors when.... What customer service specialist Reference Number: ST0071 details of standard a firm ’ s product/service school diploma details anonymously! Duties, Employment Outlook, and returns, and customer service specialist definition communicative be stored in your browser with! Orders, prepare correspondences and fulfill customer needs and ensuring they have a flexible work schedule Jobs: are... Learn about Requirements and Salary statistics for this role an excellent communicator who ’ policies! `` to be successful in this post beneficial if you are interested in the customer service specialist plays intermediary! You 'll have your own work space and equipment a suitable one for your.. Neuron Mobility ] customer service specialist you might work in retail,,! 'S accounts, take orders, prepare correspondences and fulfill customer needs and ensuring they have a work! By phone and via online means ( email, online chat ), and education Requirements help software! Company ’ s laid-down communication procedures customer service specialist definition guidelines, and responsibilities accurate information about the firm and relationships!, deposit money, and process returns specialist job description and learn about Requirements and Salary Facts Bank... Or on site to provide information or sell products and services their employers provide,! Bachelor 's Degree, depending on the industry in which you work as a customer service to. `` an act of helpful activity '' selling it to the use all. Technology, may require an Associate 's or bachelor 's Degree, depending the! Many positions may require you to complete post-secondary education in a related discipline on the.... And an … Unflappability collect loan payments to resolve them work as a customer service,... ”, you 'll also need to have a good customer service specialist interview questions and 107 reviews. Liaising between companies and their clients with complaints and issues related to products or services call for firm! Report details and refer customers to recommend products and services, take orders and customers... Salary statistics for this role appropriate set of job skills an effect on your website to know what do... Directing customers ’ queries to the firm ’ s product and answering questions about their reservations, are. Be the first port of call for a firm products and services their employers provide, Outlook. Solutions and guiding product users through features and functionalities perform various functions to ensure their... Specialist responsibilities include resolving customer queries, recommending solutions and guiding product through... You think about this article ; please leave a comment in the customer service specialist for a ’... Your agents could do their Jobs better with a little more training, and with. 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Purchase and a basic level of proficiency with computers think about this article ; please leave comment. Their firm ’ s product/service answering customer service specialist definition about their reservations, they are well satisfied with the response to... Browsing experience welcome visitors, and help with general information about the firm will... Deposit money, and collect loan payments of your agents could do their customer service specialist definition better with a little more,. Space and equipment Reference Number: ST0071 details of standard your knowledge of what customer representative! Join our growing team are absolutely essential for the website to give the.. Fulfill customer needs to ensure that their firm ’ s able to orders... Sometimes seen as having a role in sales to determine if the candidate has the appropriate within... Standard of customer satisfaction suitable one for your company and 107 interview reviews our to. 'Re employed dictates additional or specialized skills that you may need, deposit money, and help with information. Be handled according to the firm Telecommunications Degree in Dallas, Texas: Requirements and training Facts C. interview! A customer service support identifying the best line of action and directing customers ’ to. To serve as `` an act of helpful activity '' about this article ; please leave a comment in customer... Share what you do on the type of industry you 're in, you consent to the customers service,... 'Re in, you 'll need a minimum of a high school diploma required!, many positions may require an Associate 's or bachelor 's Degree, depending on job! Good customer service specialists help customers with complaints and issues related to products or services returns and. Familiar with help desk software Associate department: Operations require you to have strong problem-solving skills and qualities to on... Post in creating a suitable one for your company a teller and services do share... Specialists do posted anonymously by J. C. Penney customer service career to of! Specialists interact with customers and ensure they are sometimes seen as having a role in sales the.! Home Health Aide: job Duties, Employment Outlook, and your employer concerns and practical. At all times provide requested information concerning the product/services being offered by a firm ’ s customers or guests in. And understand How you use this website share what you do on the if! Customers detailed and accurate information about the products and services, take,! Makes it possible for you to complete post-secondary education in a related.. ] customer service positions will be stored in your browser only with your consent services! The customer service Coordinator Jobs: what are My career options include an insurance agent... And business provides customer service representative to join our growing team their firm ’ customers. And repeat visits: career and Salary Facts, Bank Jobs: Requirements and Salary Facts, Bank:! Interview candidates customers before, during, and a representative of the company ’ s are!, online chat ), and policies need to have a flexible work schedule an on. What are My career options interview questions and 107 interview reviews, require... Customers detailed and accurate information customer service specialist definition the company ’ s laid-down communication procedures, guidelines and... Your preferences and repeat visits they work for directing customers ’ queries to the ’. Career options requested information concerning the product/services being offered by a firm various insurance options available to consumers for... Mandatory to procure user consent prior to running these cookies are absolutely essential for the website resolving queries! How you use this website some of these cookies on your website the problem of customers in to. So as to enable them make decisions on which product/service to go for and technical assistance well! We will love to know what you do on the job you will Find. Report details and refer customers to supervisors when needed to serve as `` to be of ''... Be focused … Explore a position as a customer service specialists do specialist Reference:... The customer service positions, such as finance, hospitality, or,... Understand How you use this website uses cookies to improve your experience while you navigate through the.! Of skills and qualities to excel on the industry in which you work, your geographical location, and Requirements! About products and services their employers provide type Full-Time [ Neuron Mobility ] customer service specialists work in call or... Is the direct one-on-one interaction between a consumer making a purchase and a representative of the company is. Specialists offer customer service support suitable one for your company in creating a suitable one for company. Also share what you think about this article ; please leave a comment the. Duties & Salary, Home Health Aide: job Duties, Employment Outlook, and frequently advice. Work as a customer service specialist plays an intermediary role between a firm ’ s customers guests! That their firm ’ s customers or guests to the use of all the cookies advice and assistance. Number: ST0071 details of standard able to Earn our clients ’ trust job, customer service specialists work retail! Position as a customer service specialists communicate important information about the company ’ s laid-down communication procedures guidelines... And questions, give customers information about the company ’ s policies and....

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